Shipping & Return Policies - Dransfield Jewelers

Return & Exchange Policies

Custom pieces, sale items, and specially ordered items are final sale.
Any pieces that have been altered (ring resizing, chain shortening, engraved, etc) are considered a customized item and may not be returned.
Items must be returned in original, unworn condition. Any returns or exchanges will be processed after the item has been inspected for wear, damage or alteration.
While we make every effort to inspect and refurbish pieces as needed, all vintage and estate pieces are sold in as-is condition. Contact us directly if you have any questions or concerns about a piece prior to purchase.
All gift certificates are non-refundable and may not be redeemed for cash.

If you would like to request a return or exchange, contact us within 7 days of receipt.
Customer is responsible for shipping charges. ($15 flat rate per order)
Your order will typically ship within 5 business days to the shipping address specified during checkout.
Dransfield Jewelers will not ship items above $1000 via the website. Orders above that amount must be take over the phone at 804-643-0171.
Contact us for specific shipping instructions.
Any returns sent without prior notice may be refused and returned to sender.

Eligible items may be returned for a refund in store within 7 days of purchase.
After 7 days, eligible items may be returned for an exchange or store credit within 30 days of purchase.

For more information, call us at 804-643-0171, fill out our handy contact form, or visit our store on Cary Street.